Field Leader Contact Form

Location

State

District

School

Student Information

Student Name

Student Grade

Parent/Legal Guardian's Contact Info

Parent/Guardian Name

Phone Number

Email Address

Current Program Information

Is this for a schedule change or cancellation?

Current Program

Effective Date

Program Information

Desired Program

Desired Start Date/ Effective Date

Additional Information

Additional Family Information

Are they a new family or a current family?

New FamilyCurrent Customer

Was the family unable to register online using the parent portal?

Does the family currently receive or will apply for subsidy?

YesNoI don't know

Notes:

Drop-In, Punch Card or a Late Fee

Is this for a drop-in, punch card, or a late fee?

Date of drop-in, punch card or late fee:

Is this for before, after, or combo?

Has the family been notified of the charge?

YesNo

Program End Time

Time of Pick Up

Additional Information

Nature of concern:

Does the family need to be contacted by phone?

YesNo

Additional Comments

Discounts

Discount Type

Additional information for why there needs to be a manual adjustment:

General Assistance

What do you need assistance with?

Field Leader Contact Information

Your First Name

Your Last Name

Title

Your Email Address

Your Phone Number

RAS Employee Discount

Your current position with Right At School

Location (i.e. Central Office, or School location name)

Area Manager's Name

Please reach out to your Tech Super User for assistance. You can find your assigned Tech Super User here. Please make sure you are logged into the Wiki with your RAS email address.

Log into your Employee Self Service in Paycom. Click on "Ask Here" in the upper right hand corner.

📣 New Process for Scholarships and AM Override Discounts

As of July 1, 2025, all requests for discount overrides and scholarships must follow our new process — Customer Support can no longer apply these directly.

Here’s what to do:

If you’re a Program Manager, please escalate your request to your Area Manager. Only Area Managers may submit discount or scholarship requests.
If the student is not yet enrolled, do not use the Discount Override/Scholarship form. Instead, request Registration Support through this Field Leader Support Form to help the family get enrolled first.

Once the student is enrolled, the Area Manager should submit the request using this form:
👉 Click here to submit a Scholarship/Discount Request

Here’s how it works:

The student must already be enrolled before a request is submitted.
Once submitted, the Regional Manager will review and approve or deny the request.
If denied, the Area Manager will receive an email explaining the decision.
If approved, Digital Ops will apply the discount in LineLeader.

➡️ Do not contact Customer Support to apply discounts or scholarships — all requests must go through this process moving forward.